Two-factor authentication (2FA)

Two-factor authentication (2FA) adds an extra verification step when signing in. It helps protect your account if your password is compromised.

Written By Chatseeker

Last updated About 2 months ago

Why 2FA matters

With 2FA enabled, signing in requires both your password and a time-based code from an authenticator app (or a recovery code if you cannot access your authenticator).

View 2FA status for team members

Owners can review the 2FA status of employees from the team overview.

  1. Open Employees.

  2. Check the 2FA column for Enabled or Disabled.

Enable 2FA for your own account

  1. Open the top-bar user menu and click Settings.

  2. Open the Security tab.

  3. In Two-Factor Authentication, click Set Up 2FA.

  4. In Set Up Two-Factor Authentication:

    • Scan Authenticator QR Code (recommended), or copy the Manual Setup Secret using Copy.

    • Save your Recovery Codes using Download or Copy All.

  5. Under Confirm Setup, enter the 6-digit code from your authenticator app and click Confirm and Enable.

Save and use recovery codes

Recovery codes are a backup method to access your account if you lose access to your authenticator app.

  • Save them during setup. The full list is shown only at setup time.

  • Each recovery code can be used once.

  • Store them securely (for example in a password manager).

Use a recovery code to log in

  1. On the login 2FA screen, enter a recovery code in Verification Code (the input accepts "Authenticator code or recovery code").

  2. Click Verify.

Disable 2FA

  1. Open Settings -> Security.

  2. Click Disable 2FA.

  3. In Disable Two-Factor Authentication, enter Password.

  4. Click Disable 2FA (or Cancel to abort).

Notes

  • Setup confirmation requires a 6-digit authenticator app code.

  • If you cannot access your authenticator app, use a recovery code to sign in.