Got a question or need help? Our support team is ready to assist you with any questions or issues related to Chatseeker. Reach out directly via chat and get fast, personal support. <h2 id="wp1lf2328kt" data-toc-id="wp1lf2328kt">Availability:</h2>Our support team is available daily from 8:00 AM to 10:00 PM (UTC). Feel free to send us a message outside of these hours, we'll get back to you as soon as we're back online.<h2 id="p3a3po0z0tp" data-toc-id="p3a3po0z0tp">How to reach us:</h2><ol><li>In the top bar, click <code>1:1 Support</code></li><li>Choose your preferred channel: WhatsApp or Telegram.</li><li>Send us your message. Please include your creator name and email so we can help you as quickly as possible. </li></ol><img data-width="100%" data-align="left" alt="" data-featurebase-content-key="69a427abda2fe04d8de75a19/article/69baa0ebf1b37df3e3427f90/019d7d40-edc2-7b7e-9dc0-608d6601939e/b64u-aW1hZ2UucG5n.png" data-featurebase-content-filename="image.png" src="https://69a427abda2fe04d8de75a19.featurebase-attachments.com/c/article/69baa0ebf1b37df3e3427f90/019d7d40-edc2-7b7e-9dc0-608d6601939e/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260605T070000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260605%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=195185f456d7fb7d0155f36462ba063c5d020ecec397b9dff092a9a5520272e4"><img data-width="75%" data-align="left" alt="" data-featurebase-content-key="69a427abda2fe04d8de75a19/article/69baa0ebf1b37df3e3427f90/019d7d41-6b6a-7acb-bcfd-f6cb77e6435d/b64u-aW1hZ2UucG5n.png" data-featurebase-content-filename="image.png" src="https://69a427abda2fe04d8de75a19.featurebase-attachments.com/c/article/69baa0ebf1b37df3e3427f90/019d7d41-6b6a-7acb-bcfd-f6cb77e6435d/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260605T070000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260605%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=c6261a69ca1564501a1f6d7776c00e9d2a26af4ea196d987eded79c7cd92570f">

1:1 Support

Chatseeker

Getting started

Getting Started - Connect Your First Creator

Support

Referrals

Earn money by recommending Chatseeker. For every customer you refer, you receive a commission on their subscription, simple, transparent, and rewarding.

Referral Program

Chatting

Chatseeker is the first CRM built specifically for Fansly, with a fully integrated Chat UI right inside your dashboard. No desktop app needed, no switching between tabs. Everything you need to manage your conversations happens in one place.

Chatting overview

Chats is your team's command center for fan conversations. It's where you read, reply, and manage every interaction, equipped with built-in tools for productivity, safety, and full message traceability.

Chats UI and navigation

The chat composer is built for speed and safety. Send quick replies, use Scripts for templated messages, attach media from your Vault, and let Message Guard catch anything that shouldn't go out. All without leaving the conversation.

Sending Messages

`Scripts` help your team send consistent, high-quality messages faster. A script contains multiple templates that can be reused in chats.

Scripts: create, manage, and use templates

`Script Metrics` helps you measure how well script templates perform over time. This supports improving your script library based on real outcomes.

Script Metrics

Message Tracker gives you full visibility into every message sent through Chatseeker. Review what was sent, who sent it, and when. This is your go-to tool for auditing team performance, reviewing campaign output, and tracing specific messages when you need answers fast.

Message Tracker

The chat info panel helps your team keep fan context accurate. 

Fan details and birthdays

Fan Numbering and Inbox Splitter solve this by automatically dividing the inbox into clear segments. Each fan gets assigned a consistent number, and each chatter only sees the fans they're responsible for. No overlap, no confusion, just clean workflows even on high-traffic accounts.

Fan Numbering and Inbox Splitter

PPV sales are one of the most important revenue drivers for any creator. PPV Stats and PPV History give your team full visibility into how each fan responds to pay-per-view content, so you can spot top buyers, identify fans who need a different approach, and fine-tune your offer strategy based on real data.


PPV Stats & PPV History

Language should never slow your team down. AI Translator automatically translates incoming fan messages and helps you compose replies in the right language. It works directly inside the chat, so your team can handle conversations in any supported language without switching tools.

AI Translator

`Message Guard` helps protect your chats by blocking messages that match unwanted content patterns. This reduces operational risk and keeps your team aligned with your rules.

Message Guard

The Vault is your creator's media library, fully integrated into Chatseeker. Your team can browse, preview, and attach media to chats directly from the dashboard without switching tools or digging through a messy gallery.

Vault and Vault labeling

Automations

Automations help you scale repeatable actions. They are designed to increase revenue by sending the right message at the right time, and to save time by running workflows automatically.

Automations overview

Welcome Campaigns automatically send messages to new fans the moment they follow or subscribe. This helps you start conversations at the perfect time and stay consistent across your entire team, without anyone having to manually send a welcome to every new fan.


Welcome Campaigns

Fans spend only a few minutes at a time on Fansly. Online Message Campaigns let you catch them in that exact window by automatically sending messages the moment they come online during a scheduled time period.

Online Message Campaigns

Not every fan buys a PPV the first time they see it. Some miss it in a busy inbox, some need a gentle nudge, and some are waiting for a reason to commit. PPV Reminders automatically follow up with fans who haven't purchased your PPV, giving you a second chance at every sale without any manual work.

PPV Reminders

Smart Lists automatically segment your fans based on clear signals like total spend, tips, PPV purchases, and recent replies. Instead of manually sorting fans or guessing who to target, Smart Lists keep themselves up to date so your most valuable segments are always ready to use.

Smart Lists

Spending Lists let you segment your fans based on how much they've spent. Instead of sending the same message to everyone, you can group fans into spending ranges and target each group with tailored messages and workflows.

Spending Lists

New Fan Lists automatically sort incoming followers and subscribers into lists as soon as they arrive. This gives you immediate control over how you handle new fans without any manual work.

New Fan Lists

Recent Chat List creates a list by scanning chats that were active within a selected minute range.

Recent Chat List

Statistics

Data is at the heart of every decision in Chatseeker. The Statistics section gives you a clear, structured view of what happens across your creators, your team, and your campaigns. Every metric is built to help you understand performance and spot opportunities.

Statistics overview

Fansly Metrics gives you a complete view of how your creator is performing. Revenue, fan growth, top buyers, when money comes in, when fans are active, and how each day stacks up against the next. It's your creator-level command center for understanding performance and spotting opportunities.

Fansly Metrics

Employee Metrics is where you compare your entire team at a glance. See who drives the most revenue, who's most active, and how each chatter stacks up for the period you care about. It's your starting point for coaching, recognition, and building a high-performing team.

Employee Metrics

The Employee Detail View shows exactly how one team member performed over time. Every message, every PPV, every minute online, broken down into charts and a detailed hourly or daily table.

Employee Metrics detail

Knowing who closed a sale is just as important as knowing that a sale happened. Chatseeker attributes revenue and outcomes to the team members who earned them, so Employee Metrics reflects real contribution and your top performers get recognized accurately.

Revenue Attribution & Assignments

Welcome Campaign Statistics shows you exactly how a single campaign is performing over a selected period. From how many fans opened the message to who bought what, this is where you verify what's working and spot where your campaign can be improved.

Welcome Campaign Statistics

Script Metrics shows you exactly how your script templates perform over time. Instead of guessing which message opens the door and which one closes the sale, you see the full picture: how many fans were sent each template, how many read it, how many replied, and how many actually bought.

Script Metrics (summary)

`Message Tracker` is your audit and history layer. It supports advanced filters and lets you review how messages were sent over time.

Message Tracker (summary)

Security

Keeping your account and your team safe is a top priority. Chatseeker gives you full control over security settings directly from the dashboard, so you can manage access, enforce two-factor authentication, and reset credentials whenever needed.

Two-factor authentication (2FA) adds an extra verification step when signing in. It helps protect your account if your password is compromised.

Two-factor authentication (2FA)

If you can't sign in or suspect your password has been compromised, you can reset it directly from the login screen. The process takes less than a minute.

Reset your password

Fansly

This is the simplest way to handle everything that requires direct Fansly access, whether you're uploading content, managing payouts, or adjusting creator settings. No extra tools, no setup headaches.

Cloud Browser

Account

Your profile information and visual preferences are managed directly in the web dashboard through Account Settings. This is where you control how you appear to your team and how the dashboard looks while you work.

Account settings

Team

Invite a team member and join a workspace

The Employees page is your central hub for managing team access. From here you can see who's online, check security status, invite or remove team members, and control exactly which creators each employee can access.

Employees

Groups let you manage permissions at scale. Instead of configuring access for every employee individually, you create a group, define its permissions once, and assign team members to it. Everyone in the group gets the same access, and any changes you make to the group apply to all members automatically.

Groups

Work Schedules help you plan weekly coverage across creators and assign shifts to team members. This keeps responsibilities aligned and provides a performance history view for completed schedules.

Work Schedules

Billing

Chatseeker uses a simple wallet-based billing system. You add funds to your wallet, and charges are deducted automatically based on your usage and active creators. No subscriptions with hidden fees, no surprises.